1. Assess waste to be removed
   • Assess the waste and review work order in accordance with company requirements and clarify any issues with appropriate person(s)
   • Identify hazards and control risks in the work site in accordance with legislative, occupational health and safety (OHS) and companyrequirements
   • Identify waste types to be collected through observation in accordance with the work order and company requirements
   • Identify and report any pre-existing damage at the work site to the appropriate person(s) in accordance with company requirements
2. Select equipment and chemicals
   • Select and use suitable personal protective equipment (PPE) in accordance with manufacturers' specifications, OHS and company requirements
   • Select equipment and chemicals appropriate for the work order in accordance with company requirements
   • Check operational effectiveness of equipment in accordance with manufacturers' specifications and company requirements
   • Adjust equipment to suit operator's requirements in accordance with manufacturers' specifications and OHS requirements
   • Prepare chemicals in accordance with manufacturers' specifications, OHS and company requirements
3. Transfer waste to waste carrier
   • Transfer waste to waste carrier in accordance with work order and OHS and company requirements
   • Spot clean rubbish bins and surrounds in accordance with the work order and company requirements
   • Replace soiled rubbish bin liners in accordance with work order and OHS and company requirements
   • Identify any work restrictions affecting the completion of the work order instructions and advise promptly the appropriate person(s)
4. Deliver waste to the disposal unit
   • Remove all waste promptly to minimise build-up of unpleasant odours in accordance with work order and OHS and company requirements
   • Transport waste to disposal unit by the shortest practical and safe route to minimise opportunities for spillage or damage to client premises in accordance with work order and OHS and company requirements
   • Identify, separate and sort recyclable materials in accordance with work order and OHS and company requirements
5. Clean, safety-check and store equipment and chemicals
   • Clean equipment and PPE in accordance with manufacturers' specifications and environmental, OHS and company requirements
   • Safety-check equipment and PPE in accordance with manufacturers' specifications and OHS and record any required maintenance in accordance with company requirements
   • Store and maintain equipment and PPE to allow ready access in accordance with manufacturers' specifications and OHS and company requirements
   • Store chemicals in accordance with manufacturers' specifications and OHS and company requirements
   • Clean and store personal protective equipment in accordance with manufacturers' specifications and OHS and company requirements

Refer to Evidence Guide

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit Assessment must confirm sufficient ability to use appropriate skills and knowledge to remove rubbish from a cleaning area and transfer it to a waste disposal unit Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment

Critical aspects of competency

Accurate identification of the hazards and risks associated with handling waste

Accurate identification of waste types

Compliance with company and legislative requirements

Outcomes achieved in relation to customer work order and company requirements

Safe and efficient cleaning methods

Safe and efficient waste removal methods

Selection of appropriate cleaning equipment and chemicals

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements for this unit are listed below

Knowledge of biological and viral control procedures

Knowledge of the types of waste handling equipment

Knowledge of waste transfer procedures

Knowledge of cleaning equipment and chemicals

Knowledge of the types of waste storage receptacles and the selection and use of liners

Location of waste pickup equipment

Awareness of applicable legislation regulations codes of practice and industry advisory standards

Awareness of OHS legislation and procedures

Communication and negotiation techniques

Company management structure and reporting procedures

Emergency response and evacuation procedures

Injury dangerous occurrence and incident reporting

Knowledge of biological and viral control procedures

Routes of entry and potential symptoms of exposure from chemicals

Specific skills needed to achieve the performance criteria

To achieve the performance criteria some complementary skills are required These are

accurate identification of waste types

accurate selection of chemicals

spot cleaning

damp wiping

applying correct manual handling techniques

communicating clearly and concisely using written and verbal modes

customer service

handling and disposal of chemicals safely

handling and disposal of contaminated and toxic waste

performing the mathematical calculations required for the dilution and mixing of chemicals as specified on product labels

planning and organising work

problem solving

reading interpreting and responding appropriately to directions and safety instructions in equipment manuals and MSDS and on chemical labels

requesting advice or further information

seeking and receiving feedback

working on an individual basis or as part of a team

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with

PRMCLB Maintain a hard floor

PRMCL01B Maintain a hard floor

PRMCLB Maintain a carpeted floor

PRMCL04B Maintain a carpeted floor

PRMCLB Maintain furniture and fittings and room dressing

PRMCL15B Maintain furniture and fittings and room dressing

PRMCLB Clean a wet area

PRMCL17B Clean a wet area.

Resources required to assess this unit

The following resources should be available

access to a suitable venue

access to suitable equipment and chemicals

access to personal protective equipment

access to equipment operating manuals and MSDS

work order instructions work plans and schedules

assessment instruments including personal planner and assessment record book

Gaining evidence to assess this unit

For valid and reliable assessment of this unit the competency should be demonstrated over a period of time and be observed by the assessor

The competency is to be demonstrated in a range of situations that may include customerworkplace interruptions and involvement in related activities normally experienced in the workplace

Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added

Information below highlights how these processes are applied in this unit of competency